CommuniTech Services, Customer Experience Specialists
CommuniTech Services is a boutique firm specializing in Customer Engagement and improving the Customer Experience in Contact Centers. We deliver SAP Contact Center (BCM) omnichannel solutions designed to provide a superior customer experience that maximize customer engagement.
Our expertise is built on more than 30 years experience solving customer problems, implementing best practices and integrating disparate applications and communications systems. We bring together a diverse set of skills in business analysis, telecommunications and IT consulting, applications, project management and support to develop solutions that work seamlessly together.
Today, more than ever, the customer experience matters. With easy access to websites and social media networks, customers are smarter, more demanding and expect answers and quick resolution to problems. Our mandate is to help you meet and exceed your customers expectations.
“For our contact center project, finding the right consulting partner was critical. CommuniTech Services provided us with not only expert technical resources but also with resources who could recommend processes based on call center best practice, project management and detailed business analysis. Because of our partnership with CommuniTech Services and SAP Contact Center software, our call center agents are now equipped to take our customer service to new heights.” - Sandy Reisenauer, Wacker-Neuson