Nancy Jamison - Principal Analyst, Frost and Sullivan, Focus: contact center, speech tech, social media, www.frost.com, Twitter: @nancyjami
Omer Minkara - Omer Minkara is the Research Director leading the Contact Center & Customer Experience Management research within Aberdeen Group. Focus: Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). http://www.aberdeen.com Twitter @omer_aberdeen
Keith Dawson - Principal Analyst, Customer Interaction, Ovum, Focus: contact center technologies, customer experience, www,ovum.com, Twitter: @keithdawson
Daniel Hong - Lead Analyst, Ovum Research, Focus: customer experience, mobile, speech recognition, www.ovum.com, Twitter: @D_Hong
Ian Jacobs - Principal Analyst, Ovum, Focus: contact center markets and technologies, www.ovum.com, Twitter: @iangjacobs
Drew Kraus - Research VP, Gartner, Focus: contact center infrastructure and cloud-based solutions, www.gartner.com
Irwin Lazar - VP and Service Director, Nemertes Research, Focus: IP contact center, communications-enabled business processes, enterprise social computing platforms and strategies, SIP, www.nemertes.com/analysts/irwin-lazar, Twitter: @imlazar
Kate Leggett - Principal Analyst, Application Development & Delivery Professionals, Forrester Research, Focus: customer service strategy, CRM, customer experience management, www.forrester.com, Twitter: @kateleggett
Michael Maoz - VP Research, Gartner, Focus: CRM, multichannel contact center applications, social CRM/communities, blogs.gartner.com/michael_maoz/, Twitter: @Gartner_inc
Sheila McGee-Smith - President and Principal Analyst, McGee-Smith Analytics, Focus: contact center and enterprise communications markets, www.mcgeesmith.com, Twitter: @mcgeesmith
Dan Miller - Senior Analyst & Founder, Opus Research, Focus: mobile customer care, conversational commerce, voice biometrics, www.opusresearch.net, Twitter: @dnm5
Blair Pleasant - Blair Pleasant provides consulting and market research analysis on voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically. www.commfusion.com, Twitter: @blairplez
Jon Arnold - Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy based in Toronto, Ontario. JAA’s primary focus is on IP communications and disruptive technologies, such as VoIP, mobile broadband, IPTV, telepresence, unified communications, peer-to-peer, social media and Web 2.0. www.jonArnold-analyst.blogspot.ca, Twitter: @arnoldjon
Art Schoeller - Principal Analyst, Forrester Research, Focus: unified communications and contact center technology, www.Forrester.com
Dave Michels - Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.pindropsoup.com.
Michael Finneran - Michael Finneran is an independent consultant, industry analyst, and writer specializing in wireless technologies. He covers the full range of wireless technologies (Wi-Fi, Cellular, WiMAX, and RFID), as well as mobile UC and fixed-mobile convergence.