Essential Features – Affordable Price
TeamQ delivers high ROI by giving teams access to vital call center features − at a fraction of the price of other call center solutions. Features include: Uniform Call Distribution (UCD), Automatic Call Distribution (ACD), Agent Desktop Control with Informative Screen Pops, Supervisor Interface, Reporting and more. Also, there’s no ACD or CTI connection required on your telephone system. Simply stated, it’s a cost-effective call center solution that will make your teams even better.
Welcome to the Team
Do you have teams fielding calls, solving problems, juggling multiple service requests? They could be IT or help desks, technical support groups, sales support, service departments, hospital administrators or university staff, just to name a few. Sounds like it’s time for TeamQ® – your informal call center solution that facilitates collaboration among workgroups.
Teams Just Got Mobile
Are your agents in different locations? It’s okay. When you’ve got multiple offices or remote workers, they can simply login from any Windows desktop client to view the TeamQ dashboard; calls can be delivered to any device including desk phones, mobile and softphones. TeamQ supports up to 250 agents, even if they are not sitting next to each other. Your call center has just gone mobile.
Take Charge – Work Smarter
Quality customer service is imperative in today’s competitive environment. The time is now to take charge and work smarter. TeamQ empowers your team to prioritize workflows, make time management decisions and answer customer calls with confidence and control. With the TeamQ dashboard, agents can view all the calls in the queue, decide which call to pull first, indicate when they are done, reserve a call, redirect a call and decide when they are ready to take their next call. Your team works smarter! The Informal Call Center Solution for Next-Generation Workers