Single screen access to all customer data

Provides instant access to your valuable customer transactional information which empowers agents to serve your customers quickly and efficiently – The Aberdeen Group estimates each additional screen that an agent needs to view costs $1,400 per agent, per year.  For a 400 agent Contact Center this  adds up to $560,000 per agent screen.

Aberdeen Group, "Agent Desktop Optimiazation"

Intelligent call routing

Leverages customer data residing in your enterprise systems to manage high call volumes and expedites call resolution

Multichannel communications

Unifies your communication channels (phone, email, fax, text, web, chat and self-service/IVR) for a consistent user experience

Single all-in-one platform

Lowers your risk because all components within the SAP Contact Center stack have been organically developed by SAP

All software, standards-based architecture

Provides effective scaling, multiple Disaster Recovery options, and eliminates the need to rip and replace hardware

Centralized platform management

Efficiently manages multiple contact center centers and connects your remote agents with simply an internet connection

Maximum interoperability

Allows the utilization of  your current landscape so you can retain existing investments

Lower Total Cost of Ownership

  • Greatly reduce hardware and maintenance costs as well as integration costs with  numerous deployment options.
  • Out of the Box integration with SAP CRM – Frost & Sullivan estimates this savings to be 35 to 40%.

Downloadable copy of "A Total Cost of Ownership Analysis of SAP’s Contact Center Solution: Cost Savings Opportunity for SAP Customers"

Contact Center Benefits Realized

We can help you improve your Customer Engagement with an SAP Contact Center, the only end-to-end, integrated contact center solution that delivers the personalization needed to engage customers.