Consulting & Services

We work with you to improve your business

We work with you to improve your business

Our consulting and professional services include:

Contact Center Analysis

  • Current process and technology performance, based on KPI’s and best practices
  • Benchmarking against other Contact Centers

Personalized Business Transformation Studies

Strategic Assessment of Customer Experience (CX) Platform

  • Review of Current State
  • Operational GAP Analysis
  • Recommendations to achieve strategic revenue goals
  • Business benefit analysis
  • KPI Benchmark Analysis
  • Strategic road map
  • Next Step Planning

End-to-End Customer Experience solutions

  • Business Process Management
  • Bench Mark Analysis
  • Program Management
  • Telecom and Technology Management
  • Contact Center Management
  • Customer Experience Analytics/Voice of the Customer (VoC) Program Analysis
  • Contact Center Operational Assessments
  • Technology Assessments -- Infrastructure and Applications

KPI Benchmark Analysis

  • KPI Scorecard versus best in breed performance
  • KPI Best opportunity for improvement review
  • Efficiency Analysis and Recommendations

Management Effectiveness Analysis

  • Assess current reporting procedures against goals and objectives
  • Develop Recommendations to:
  • Enable improved reporting
  • Clearer visibility to operations in order to improve management's ability to achieve goals
  • Efficiency Analysis

Contact Center Implementation Services

  • Implementation services