The Value Proposition of SAP® Business Communications Management (BCM) Call Center Software
SAP BCM comprises of a multi-channel Inbound and Outbound Call Center, an Enterprise Telephony solution, and a mobility platform. Organizations that deploy SAP BCM have the unique advantage to be able to unify all their communication needs into one platform to deploy IP telephony for everyone who needs it, including telemarketing experts, customer service agents, switchboard operators, office workers, mobile experts, and their managers.
SAP BCM allows customers - with one single SAP BCM instance – to unify their current dispersed call centers and home agents located anywhere in the world into one virtual Call Center, maximizing the agent and resource utilization while minimizing the resource requirement. Furthermore, SAP BCM is a 100% web-based user interface that does not require the time consuming roll out of client side software, all that is required for the customer service agents is a computer with a network connection, Internet Explorer web browser, and a USB headset or IP hard-phone.