The cornerstone of our service philosophy is comprehensive Preventative Maintenance.  For businesses that depend on their voice messaging systems, "break and fix" program are just too risky. 

We offer a full range of Professional Services and are manufacturer certified at the highest levels to provide training on most of the systems we provide.  Our comprehensive program is designed to optimize your system's performance and analyze the systems hard disks performance so  we often know in advance when a drive is starting to fail  On a weekly and monthly basis, we perform a variety of diagnostic routines, and furnish you with a monthly report of the results.        

The process of performing "verifies" is the key to effective preventative maintenance. In short, this defrags the drive on your PC, but for the intensive read/write functions that a drive does, it is very important in maintaining voice mail systems. Below is a more complete discussion of the process.

Many organizations overlook standard maintenance practices designed to optimize the performance of their messaging system.  One of the most basic procedures that has been laid out for all NuPoint systems is the routine verify.  Mitel/Centigram has documented that this procedure be run at least once every month.

The verify process is a maintenance routine that validates pointers that are assigned to all messages when they are received against corresponding pointers also assigned to a mailbox simultaneously.  The nature of the storage method Dynamic Memory Allocation or (DMA) used in the NuPoint system reuses many of these pointers repeatedly as a result of reusing the same hard drive space repeatedly.  The verify process is a simple maintenance task that checks the mailbox and message pointers for accuracy and upon finding an error reports it in a system report.  This system error report can be used by a qualified and knowledgeable Field Engineer to determine whether the issue is traffic related or even hardware.

There are two forms of the verify process, on-line and off-line.  On-line verifies do not impact traffic and can be run during normal system operation however this routine bypasses any messages or mailboxes that are in use or perceived to be in use.  Most often a message is in use because a subscriber is managing the message at the time an on-line verify is being run.  An off-line verify requires a system shutdown and checks all pointers for their integrity, even those that were bypassed in the on-line verify process.  Occasionally, orphaned messages are "found" during this process that then are given to the appropriate mailbox.  While the prescribed preventative maintenance is to occur monthly, Mitel recommends that extremely busy systems may need to increase the frequency of the verify process which CommuniTech Services usually performs weekly.

Messages not only contain the intended recipient in their header information but also the port that they were received on.  When delayed messages repeatedly occur, Field Engineers use internal NuPoint tools to trace the origins of these delayed messages to determine if hardware is contributing to reason for these failures.  Occasionally, Mitel recommends FCOS changes as well to determine if delayed messages may be occurring based on user error as well.

We provide is that we now send our customers copies of the Verify report that customers have a hard copy of the results. Here is a sample of the reactions we have received to this new program

"This is Great, I can use this each month. Thank you and have a great Day."

"BRILLIANT"