CommuniTech Services offers Contact Center solutions to suit your needs:
- Enterprise - Some organization desire a high level of customization and control over their infrastructure and want an enterprise solution
- Cloud - Others organizations believe that cloud offers them a Lower Total Cost of Ownership (TCO), reduced complexity, better utilization of resources and a lower risk of obsolescence
- Informal - Some organizations have simpler needs and are seeking a good, cost-effective solution
Our Contact Center offerings are extremely flexible, multi-channel platforms that help our customers deliver a superior customer experience and ensure the customer reaches the right resource for fast effective service. We empower agents by giving them a holistic, comprehensive view of all information enterprise wide and a full suite of office productivity tools to improve First Call Resolution. We help you communications-enable the investment you have made in your existing business processes. Regardless of where you want your Contact Center to reside, we can help you optimize costs and meet your Contact Center needs.
Our solutions include the capabilities to respond to Voice, Email, Fax, SMS, Web, IVR and Social Media requests. We can also help you deploy call back queues and proactive, outbound customer notification.