Patient engagement is growing in importance

Patient engagement is growing in importance

Communications Enabling EMR Systems to Address Patient Discharge and Readmissions

Our unique solution addresses the patient discharge problem by adding communications capabilities to EMR systems. Post hospitalization follow-up outbound communications solution uses multiple technologies (a phone call either live or computer generated, text messages, emails, chat, fax, etc.) to reach the discharged patient, family members and any other designated care givers. 

Here's an example of how it works.  An elderly female patient is discharged from the hospital and requests her post hospitalization follow-up communications to be via phone and that both she and her son, who is helping coordinate his mothers care be called. The patient also requested that her 3 other adult children, who live out of state, be informed of the results of the meeting by a combination of emails and text messages.  As a result of our multiple mode communication solution, the patients important discharge follow-up information is provided first hand to the patient, family members, caregivers, and medical professionals,  accurately and real-time which is critical to the patient’s medical care.

Communications demands on hospitals and other health care providers are growing as they seek to becoming more patient-centric, have a greater need for cost-effecting appointment scheduling, and a need for health care providers to connect more effectively with patients, their caregivers, referring physicians, and internal staff.

Health care Contact Centers

Health care Contact Centers

Manage Patient Follow-ups and Appointment Reminders

  • Hospitals can use outbound, multi-channel communications supported by the Health Care Hub to help patients understand and remember what medications to take, follow up with their doctors, and keep scheduled appointments.
  • Appointment reminders can request verification that the patient has made transportation arrangements and will arrive at the scheduled time.
  • Responses can be recorded for further follow-up.
  • Tools to manage and track the entire communications process by patient, event or process to measure and effectively the entire process.
  • Inbound functionality can help patients make, change or cancel medical appointments with a standard, uniform level of service subject to quantitative and qualitative measurements to maximize productivity and professionalism.