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Customer Problem: Aging, manufacturer discontinued Octel system is becoming increasingly unreliable and difficult to support but are afraid of disrupting users by moving them to another system. Solution - Migrate Your Octel Aria and Serenade Messages and Greetings to new supportable system Vendors that cannot help you migrate your users minimize its value by telling you that it does not matter and your users will adapt. That is not an easy message to deliver to your users if you are the one responsible for getting user acceptance of the upgraded technology, Avoiding disruption and the need for retraining is a more positive first step. If you have an Octel system, you are probably aware that Avaya has announced the end of manufacturer support on Octel 300 systems effective June 30, 2008. On June 30, 2007, Avaya stopped selling expansions or additions to existing Octel Serenade systems, Octel 200, and Octel 300. The end-of-sale date for new and upgrades for Serenade Octel 200 systems took place back in June 2006. If you are concerned about your Octel and would like to upgrade to the latest technology, we can help....and with less user disruption than anyone else. We offer: - Full migration of your messages and recordings (even Avaya cannot do that for you from most Octel systems).
- Octel Serenade and Aria TUI's (Telephone User Interface)
- Generous trade-in credits
- All of the new features and capabilities available
- A highly experienced team exclusively focused on messaging
Octel History Octel was a leading manufacturer of voice mail systems and services. The company was founded by Robert Cohen and Peter Olson and began shipping products in 1984. Following a 1987 ruling court ruling that allowed Regional Bell (RBOC) telephone companies to offer voice mail, Octel's sales increased when several RBOC's chose to offer the use and sale of Octel equipment.
In 1992 Octel not only held 20 percent of the voice-mail market but had 36 percent of the market for voice-information services (in which telephone service providers buy voice-mail systems, then rent voice-mail services to customers). Once Octel acquired VMX, a rival manufacturer, the installed base rose to 37,000 systems. In September of 1997, Lucent Technologies acquired Octel for $1.8 billion. In September 2000, Lucent spun off Octel, (which was a division of Lucent's enterprise group) and became part of Avaya Inc. The Octel 250 and Octel 350 Capacities (Aria™) has the Following Capabilities: Ports Storage MailboxesOctel 250 4 -72 945 15,000 Octel 350 12-144 1,350 30,000 Octel 200 and Octel 300 Capacities (Serenade™) has the Following Capabilities: Ports Storage MailboxesOctel 200 4 - 64 5 - 540 100 - 5,000 Octel 300 4 - 128 5 - 1,085 100 - 10,000
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