The User Experience - Lessons from Apple.  Article by Neal Shact on the UC Strategies web site. The true test of any technology deployment is user acceptance. To better understand how these lessons apply to messaging it is useful to look at Apple, the company that is broadly acclaimed at providing one of the best User Experiences. They are legendary in the technology world for their focus on the user, with their aesthetically pleasing and elegant user interface that still combines the introduction of advanced features.  What are some of the keys to their success?