Is it the Best of Times or the Worst of Times? article appearing on the UC Strategies web site under Expert Views.

Which technologies will have a lasting and revolutionary impact? If I was able to answer that I would be retired already. The only logical business strategy is to make sure that whatever you buy it is flexible and will inter-operate with other vendors' solutions. Even the promises of UC may not actually materialize. As noted industry analyst Alan Sulkin points out in a recent article, Computer Telephony Integration (CTI) held out similar promises as UC back in the early-mid 1990s. There were a plethora of CTI focused trade shows, magazines, analysts and consultants but somehow it all just faded away. Customers today are being sold a bill of goods. See more information about this topic on our web site.