|
Our services include Consulting, Project Management, Installation, Maintenance, and Training Our service philosophy is built on comprehensive Preventative Maintenance, not "break and fix" We are Manufacturer certified at the highest levels to provide training on systems we provide Our focus in on having a comprehensive program designed to optimize system's performance We provide Weekly and monthly diagnostic routines, and furnish you with reports The Value of Authorized Maintenance AgreementsService Agreement Features
| The Value to You
| What Happens Without an Agreement
(Time and Material Customers)
| Unlimited Service Calls
| - Full access to CommuniTech Services resources
| - No after hours, weekend or holiday service available
- All calls are billable and scheduled after Service Agreement customers
| Priority Response
| - Customers receive a 4 hour response time
- On-site visits are not billable
| - Response times will vary
- Any on-site visit is billable
- You are scheduled after Warranty and Service Agreement customers
| Dispatch
| - Priority dispatch
- All diagnostics and on-site visits are no charge
| - All diagnostics and on-site visits are billable
- You are scheduled after Warranty and Service Agreement customers
| Replacement Parts.
| - Replacement parts and the labor to install them are included in your Service Agreement
| - You are responsible for all parts and labor
- Parts billable at list price
- All labor is billable
| Help Line and Technical Support
| - Call us 24/7, non-billable
| | Custom Support.
| - Complex and customized support available at preferred rates
| - Billable at regular rates
| Moves, Adds and Changes
| - You receive preferred rates and priority scheduling
| - Billable at regular rates. Scheduled after Service Agreement and warranty customers
| Preventative
Maintenance
| | - Preventative maintenance is not available without a Service Agreement
| Security Analysis
| - A security analysis is available at a preferred rate
| - Available at regular rates
| CommuniTech
Services
Software Assurance Plan
(C-SWAP)
| - System software always at latest release
- No charge for software updates or labor if performed by us
- Software support from manufacturer
| - Manufacturer back-up support limited to the last two releases
- Priority notification is not available except for critical cases
- Labor is billable
- Scheduling prioritized after Warranty and Service Agreement customers
| Training
| - Available at preferred rates
| - Available at regular rates
|
|
Services 
