Mitel - Bigger Player Than You Think
When compared across the industry, Mitel is the best-kept secret with over 2 million cloud users choosing service day in and day out, more than the next four competitors combined. Part of that secret is that one of the best-known carriers in the US is using Mitel as their IP Centrex platform.
In this industry though, it is not about how many new users trust the solution, it's about how many stay with the provider. Mitel has one of the lowest customer churn rates in the business. The innovative voice and collaboration features are key to solving customer's communication problems, but more importantly is the exceptional customer service experience to retain those customers.
With a footprint across the globe (data centers located in the US, Canada, UK, France, Germany, and Australia), Mitel is well suited to meet the needs of all business of all sizes today and well in the future.
Unified Communications and Collaborations
Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing. Mitel's latest iteration is MiVoice Business and MiCollab, a comprehensive Unified Communications and Collaborations offering for enterprises. MiVoice Business delivers the telephony function and endpoints, and MiCollab delivers the Unified Communications functionality. The empowerd collaboration, including the UC client; presence; IM; audio, Web and video collaboration; and UM. These solutions can be deployed as a private cloud, public cloud or hybrid cloud. Mitel was an early leader in client virtualization and the solutions support VMware's integrated provisioning, administration and maintenance functionality
Cloud Communication Solutions
Companies are moving applications to the cloud in droves and realizing the benefits. With Mitel, you can get the flexibility and rich premise-grade communication features you want in your choice of public, private and hybrid cloud deployment models.
In the office, at home, or on the go, Mitel enterprise mobility solutions help workers in organizations of all kinds to be innovative and productive.
Call Center and Customer Experience Solutions
Mitel provides several call center solutions to meet a wide range of business sizes and needs.
Converged Voice and Video solutions enable mobile services on an all IP-based core network such as Voice over LTE (VoLTE), Voice over Wi-Fi, and WebRTC.