How to migrate voice mail users with the least disruption is the most important issue when moving to a new voice mail system. If you have an Octel, Call Pilot, Active Voice, AVST or Unity system you may be facing that decision now. Especially if you would like to add more Unified Communications capabilities.
It is easy to underestimate how important message retention is for many users. Some users keep messages as a verbal audit trail so that they have a confirmation and documentation about information they have received. Others store messages for legal reasons. Regardless of the reason, users consider the retention of their voice mail messages as important and do not want to lose them.
We can migrate your legacy voice messaging system to a platform of your choice or one that we supply.
Benefits include:
- Eliminate time associated with explaining why users had to lose messages
- Moving messages, greetings and name announcements
- Have users time by eliminating step of reconfiguring their new voice mailbox
- Saving operations and help desk time and money with a smoother migration
- Alleviating users confusion and annoyance
- Eliminate "bridge" needed to provide access to old system post cut-over
- Reduce planning, management and implementation time
- Minimize need for user training