SAP Contact Center toolbar on SAP CRM Interaction Center User Interface

SAP Contact Center toolbar on SAP CRM Interaction Center User Interface

  • Integrated User Interface  - CRM with Contact Center toolbar
  • CRM for accounts and contacts, simple interaction records, emails and faxes
  • Transaction launchers to connect to ERP
  • Simplified Interactive Voice Response  - Customer Focused
  • Skill based intelligent routing  - SAP Contact Center
  • Online monitoring - SAP Contact Center
  • SAP Contact Center standard reports
  • Followed Implementation Best Practices
    • Adapt call-center organization, management, and processes prior to implementation
    • Encourage collaboration among all project stakeholders