Unified Communications

CommuniTech Services has specialized in the Mitel family of Unified Communications (Centigram and Nupoint) for more than 30 years and has now added AVST to our portfolio.

Choosing a solution to replace your legacy voicemail and call processing solutions with a next generation Unified Communications solution can be extremely challenging. Most notably, your solution must deliver the quality and capabilities of your legacy systems while leveraging the value of your current and future voice and data infrastructure investments. In addition, your new solution should also support enterprise mandates for increased business and user productivity, business continuity and application centralization.

Many organizations have multiple and potentially conflicting priorities for their infrastructure investments. Your organization, like so many others, may still be served by legacy voicemail systems that are long overdue for replacement. In today’s economic climate, the prospect of a “rip and replace” UC initiative is not only overwhelming, but downright unaffordable.

Use the Unified Messaging Checklist to help you evaluate the systems you are comparing:

Interoperability

……Compatible with all telephony systems?
……Support both TDM and IP telephony environments simultaneously?
……Integration with all email systems (premise and cloud): Microsoft
Exchange, Office 365, Google Gmail, Lotus Notes, Novell
GroupWise and any IMAP4 compliant email system)?
……Support for non-Windows clients (Mac, Linux, etc.)?

Architecture
……Voicemail and UM users on a single system?
……Support Client UM users (dual store, email message on one
server, voice and fax messages on a separate server)?
……Support Server UM users (single store of messages on email
server)?
……Support Secure (web-based access) Unified Messaging users?
……Support Simplified UM users?
……Support a mix of UM architectures (e.g. Server and Client) on a
single system?

Capability
……Meet user requirements to access UM via the desktop, web,
phone, and any mobile device?
……Speech access to messages?
……Voicemail-to-text transcription?
……Desktop client support for local languages: Danish, Dutch, English,
Finnish, French, German, Italian, Norwegian, Spanish, Swedish?

 

Enterprise Impact

……Support for adding and maintaining users from Active Directory?
……Does system modify the Active Directory Schema?
……Different types of codecs based on customer needs?
……Support a message buffer (cache) to reduce impact on LAN/
Email?
……Offer web access using a variety of web servers and clients?

Secure Message Access
……Administrator ability to restrict certain users from saving copies
of the message locally and/or restrict from forwarding messages?
……Can the messages be delivered using a secure streaming
technology?


Functionality During a Network Failure
……Support all call processing applications?
……Take new messages?
……Support user greetings?
……Support the same user interface?
……Allow users to send new messages?
……Allow users to delete, forward and save new messages?

Cost
……Is TCO in line with my company objectives – cost of licenses,
annual maintenance, additional hardware or software required to
deploy UM?